Customer Support Area
The advantages of having a customer account
   - Print a receipt for your order
   - Re-download products purchased from an 2Checkout web store
   - Request serial numbers from a publisher

Search FAQ topics


  • Why wasn’t my card accepted?

    • There are several reasons why your credit/debit card may have been declined. Below is a list of the most common reasons and the recommended course of action for each:

      • Insufficient funds - Top up your account or extend your current credit limit;
      • Server of the card-issuing bank could not be contacted - Try the transaction again. If the issue persists, please contact your bank directly.
      • Card-issuing bank does not authorize online transactions - Contact the issuing bank and ask them to activate this service;

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Your Order Status
This section allows you to track one of your orders and view its status in real time.
Email address

Order no.

Order lookup
Why does 2Checkout appear on my credit card statement?
This section allows you to track one of your transactions, made through 2Checkout System (2CO) and receive its details.