Customer Support Area
The advantages of having a customer account
   - Print a receipt for your order
   - Re-download products purchased from an 2Checkout web store
   - Request serial numbers from a publisher

Search FAQ topics


  • I paid with PayPal and I received a request to confirm my order. Why?

    • If the e-mail entered when placing the order is different from the primary e-mail on your PayPal account (usually the e-mail you used when you signed up for PayPal), PayPal may request an order confirmation. In this case, follow the instructions we’ll send by e-mail to confirm and complete the order. It takes only 15 seconds to confirm your purchase for your security, to prevent unauthorized use of your PayPal account.

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Your Order Status
This section allows you to track one of your orders and view its status in real time.
Email address

Order no.

Order lookup
Why does 2Checkout appear on my credit card statement?
This section allows you to track one of your transactions, made through 2Checkout System (2CO) and receive its details.